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8-
8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Buick if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-4 Customer Assistance for Text
Telephone (TTY) Users
8-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-6 Roadside Assistance
8
-6 Canadian Roadside Assistance
8
-7 Courtesy Transportation
8
-8 Warranty Information
8
-9 Reporting Safety Defects to the United
States Government
8-9 Reporting Safety Defects to the
Canadian Government
8-10 Reporting Safety Defects to General Motors
8
-10 Ordering Owner Publications in Canada
- 1-800-252-1112 2
- 2000 Buick Century 3
- Owner's Manual 3
- Table of Contents 4
- Your Driving and the Road 5
- Problems on the Road 5
- Maintenance Schedule 6
- Service and Appearance Care 6
- French Language Manual: 8
- How to Use this Manual 9
- Safety Warnings and Symbols 9
- Vehicle Damage Warnings 10
- Vehicle Symbols 11
- Service Station Guide 12
- Seats and Seat Controls 14
- Reclining Front Seatbacks 15
- Why Safety Belts Work 20
- -- and the Answers 23
- Driver Position 24
- Q: What’s wrong with this? 27
- -shoulder belt, and 31
- -- except for two things 32
- Air Bag Systems 33
- How the Air Bag Systems Work 36
- -frontal impacts 38
- Center Passenger Position 41
- Rear Seat Passengers 43
- Children and Small Adults 46
- Children 49
- Child Restraints 51
- -facing infant 52
- -facing child seat 53
- -only belts; 54
- Top Strap 56
- -facing child 56
- Outside Seat Position 57
- -facing child restraint 63
- Larger Children 66
- Safety Belt Extender 69
- After a Crash 69
- Door Locks 73
- -door child 75
- Remote Keyless Entry 76
- Operation 77
- Battery Replacement 81
- PASS-Key II 85
- New Vehicle “Break-In” 86
- Ignition Positions 87
- Starting Your Engine 88
- -18 C) or colder, the engine 89
- -up. Usually 89
- Automatic Transaxle Operation 91
- -highway scenarios 93
- Parking Brake 95
- Shifting Into PARK (P) 96
- Shifting Out of PARK (P) 98
- Parking Over Things That Burn 99
- Engine Exhaust 100
- CAUTION: 100
- Running Your Engine While 100
- You’re Parked 100
- Tilt-Wheel Adjustable 102
- Steering Column 102
- -Beam Changer 103
- -to-Pass Feature 103
- Windshield Wipers 105
- Exterior Lamps 109
- Headlamp Control 110
- Delayed Headlamp Illumination 110
- Interior Lamps 111
- Illuminated Entry 112
- Delayed Entry Lighting 112
- Delayed Exit Lighting 112
- Rearview Mirror Reading Lamps 113
- Dome Lamp (If Equipped) 113
- Battery Rundown Protection 113
- Rearview Mirror (If Equipped) 114
- Storage Compartments 116
- Ashtrays and Lighter 117
- Sun Visors 117
- Auxiliary Power Connection 118
- (Power Drop) 118
- OnStar System (If Equipped) 118
- Sunroof (If Equipped) 119
- -- Your Information System 120
- Instrument Panel Cluster 121
- Speedometer and Odometer 122
- -- and even 123
- Safety Belt Reminder Light 123
- Air Bag Readiness Light 123
- Low Traction Light 127
- Low Coolant Warning Light 129
- Low Tire Light 129
- Malfunction Indicator Lamp 130
- (Service Engine Soon Light) 130
- -- An emission control system 131
- -up, stalling when you put 132
- Low Oil Level Light 134
- Change Oil Soon Light 134
- Door/Trunk Ajar Warning Light 136
- Fuel Gage 136
- Low Fuel Light 137
- Comfort Controls 139
- Control (If Equipped) 141
- Defogging and Defrosting 144
- Rear Window Defogger 145
- Ventilation System 146
- Audio Systems 147
- (If Equipped) 149
- -FM to select the band 150
- -Deterrent Feature 164
- Understanding Radio Reception 166
- Tips About Your Audio System 166
- -way radio -- be sure you can 166
- Defensive Driving 171
- Drunken Driving 172
- Control of a Vehicle 175
- Enhanced Traction System 178
- -- but the system won’t 179
- Steering 180
- Steering in Emergencies 181
- -- if you can stop in 181
- -- steering around 181
- Off-Road Recovery 182
- Loss of Control 184
- Driving at Night 185
- City Driving 189
- Freeway Driving 190
- Before Leaving on a Long Trip 192
- Highway Hypnosis 192
- Hill and Mountain Roads 193
- Winter Driving 195
- Driving on Snow or Ice 196
- Recreational Vehicle Towing 199
- Loading Your Vehicle 200
- Towing a Trailer 202
- Weight of the Trailer 203
- Weight of the Trailer Tongue 203
- Backing Up 206
- Making Turns 206
- Parking on a Hill 208
- Hazard Warning Flashers 210
- Other Warning Devices 210
- Jump Starting 211
- -) cable to 215
- -) terminal 215
- Towing Your Vehicle 216
- Engine Overheating 217
- -- AUTOMATIC OVERDRIVE ( ) 219
- -speed driving 219
- Cooling System 220
- -COOL coolant mixture 227
- If a Tire Goes Flat 228
- Changing a Flat Tire 229
- Wheel Center Caps 232
- Wheel Covers 232
- Compact Spare Tire 240
- Ice or Snow 241
- Doing Your Own Service Work 244
- -enhancing additive 246
- Fuels in Foreign Countries 247
- Filling Your Tank 247
- Hood Release 251
- Engine Oil 253
- When to Add Engine Oil 254
- Engine Air Cleaner/Filter 258
- Automatic Transaxle Fluid 260
- -- especially in hot weather 261
- Engine Coolant 263
- Radiator Pressure Cap 266
- Power Steering Fluid 266
- What to Use 267
- Windshield Washer Fluid 268
- Bulb Replacement 273
- -quarter turn and remove it 274
- Center High-Mounted Stoplamp 277
- -quarter 277
- Tail/Stop/Turn Signal Lamp 278
- Trunk Lid Applique 279
- -tighten 279
- Inflation -- Tire Pressure 283
- -type gage to check tire 283
- Tire Inflation Monitor System 284
- Tire Inspection and Rotation 285
- Appearance Care 291
- Care of Safety Belts 293
- Cleaning Glass Surfaces 294
- Cleaning the Outside of the 294
- Windshield and Wiper Blades 294
- Weatherstrips 294
- Cleaning Aluminum Wheels 296
- Cleaning Tires 296
- Sheet Metal Damage 296
- Finish Damage 297
- Underbody Maintenance 297
- Chemical Paint Spotting 297
- Electrical System 299
- -Lock Brakes 302
- -- Passenger’s Side 303
- Replacement Bulbs 305
- Capacities and Specifications 305
- Normal Maintenance 306
- Replacement Parts 306
- Introduction 308
- Part A: Scheduled 310
- Maintenance Services 310
- Scheduled Maintenance 311
- 7,500 Miles (12 500 km) 315
- 15,000 Miles (25 000 km) 315
- 22,500 Miles (37 500 km) 315
- 30,000 Miles (50 000 km) 316
- 37,500 Miles (62 500 km) 316
- 45,000 Miles (75 000 km) 316
- 50,000 Miles (83 000 km) 317
- 52,500 Miles (87 500 km) 317
- 60,000 Miles (100 000 km) 318
- 67,500 Miles (112 500 km) 318
- 75,000 Miles (125 000 km) 318
- 82,500 Miles (137 500 km) 319
- 90,000 Miles (150 000 km) 319
- 97,500 Miles (162 500 km) 319
- 100,000 Miles (166 000 km) 320
- 150,000 Miles (240 000 km) 320
- At Each Fuel Fill 321
- At Least Once a Month 321
- At Least Twice a Year 322
- At Least Once a Year 322
- Part C: Periodic 325
- Maintenance Inspections 325
- Throttle System Inspection 326
- Brake System Inspection 326
- -up, binding, leaks, cracks 326
- Part D: Recommended Fluids 327
- Part E: Maintenance Record 328
- Maintenance Record 328
- Customer Assistance for Text 336
- Telephone (TTY) Users 336
- Customer Assistance Offices 336
- Roadside Assistance 338
- Courtesy Transportation 339
- Warranty Information 340
- REPORTING SAFETY DEFECTS 342
- TO GENERAL MOTORS 342
- Ordering Owner Publications 342
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